Refund policy

Due to the custom nature of our products, all sales are considered final upon purchase. Our commitment to quality and customer satisfaction remains paramount, which is why we meticulously ensure that each item meets our high standards before shipping.

Return Policy

We are unable to accept returns, exchanges, or cancellations for our custom printwork, including items created on-demand via dropshipping. This policy applies to all our products, given their custom, made-to-order nature.

Damages and Issues

Upon receiving your order, please inspect the item for any defects or damages. If your item arrives defective, damaged, or incorrect, contact us immediately at art@shnobergendorff.com. We ask that you report any problems within 7 days of delivery. Our team will assess the situation and, if applicable, provide a replacement for the defective or incorrect item as a remedy.

Non-Returnable Items

Custom products, including those made to order or personalized, are non-returnable. This policy extends to all items sold on our website, with no exceptions for sale items or gift cards.

European Union 14 Day Cooling Off Period

Our products' custom nature exempts them from the European Union's 14-day cooling-off period, where consumers can typically return online purchases without justification within 14 days.

Refunds

Given our products are custom-made and produced on-demand, we do not offer refunds. However, in the rare case of receiving a defective or incorrect item, we will focus on rectifying the issue promptly through replacement or another suitable solution.

For further assistance, don't hesitate to reach out to us at art@shnobergendorff.com. Our customer service team is here to support you.