Frequently Asked Questions (FAQs)
Welcome to our FAQ page! We understand that you might have questions about Shno Shana Bergendorff's artwork, the ordering process, shipping, and more. We've compiled a list of the most common inquiries we receive to make your experience as seamless and enjoyable as possible. From details about our art pieces to information about shipping and handling, you'll find answers right here.
We're dedicated to ensuring that you feel confident and informed at every step of your journey with us. If your question isn't covered in our FAQs, please don't hesitate to reach out through our
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- Pre Sale Questions
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Pre Sale Questions
We offer a variety of products featuring Shno Shana Bergendorff's unique artwork, including original paintings, high-quality prints, custom artwear, and home decor items.
Our prints are produced using state-of-the-art printing technology on premium materials to ensure the highest quality and durability, with each print carefully crafted to bring the vibrancy of Shno Shana's original works into your space.
Yes, we do accept custom commissions. Please contact us with your idea, and Shno Shana will consider the request based on her schedule and the project's feasibility.
Original artworks are hand-painted by Shno Shana herself, while our art prints and merchandise are produced with the assistance of high-quality printing services to replicate Shana's art faithfully.
Orders can sometimes be canceled or modified within 24 hours of placement before they enter the production queue. Please contact us immediately if you need to make changes and we will do our best
We offer a return policy for defective or damaged products. If you have an issue with your order, please contact us within 7 days of delivery to initiate a return or exchange.
We partner with multiple providers for international shipping. Delivery times vary based on location, and all applicable customs fees or import taxes are the responsibility of the customer.
Our website uses SSL encryption to protect your personal and payment data. We do not store credit card details nor do we share customer details with any third parties.
Currently, we offer framing on selected products in the shop.
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order through the carrier's website.
